Help centre
Frequently asked questions
The answers we give most often. If yours isn't here, our contact details are one click away.
Where do you ship?+
We currently ship to addresses within the United States. Shipping options and delivery estimates are shown at checkout before you pay.
How long does delivery take?+
Orders are prepared after payment clears and then handed to the carrier. Standard shipping typically arrives within 3–6 business days after dispatch, and express within 1–2 business days. Estimates are not guarantees once a carrier has the parcel.
How can I track my order?+
Once your order ships, tracking details appear on the order in your account. You can also contact us with your order number and we will confirm the status.
What payment methods do you accept?+
Card payments are processed securely by Stripe on their hosted checkout page. Your card details are entered there and are never stored on our servers.
Can I change or cancel an order?+
Contact us as soon as possible after ordering. If the order has not yet been packed we will do what we can. Once a parcel has been dispatched, our returns process applies instead.
What is your returns policy?+
Unused items in their original packaging can be returned within 30 days of delivery. See the Returns & Refunds policy for the full process, including exclusions.
Do you collect sales tax?+
Sales tax is applied only once the store is configured to collect it for your location. If tax collection is not configured, no tax line is added at checkout.
Are the products covered by a warranty?+
Warranty coverage comes from the manufacturer where it applies. Contact us with your order number and we will help you start a claim.